Privacy Policy
Deep Cleaning Croydon Privacy Policy
This Privacy Policy explains how Deep Cleaning Croydon collects, uses, stores and protects personal data relating to our customers and prospective customers in the Croydon area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.
This Privacy Policy applies to all customers, domestic and commercial, and to individuals who enquire about or use any cleaning services provided by Deep Cleaning Croydon within the Croydon area.
Who we are and scope of this policy
Deep Cleaning Croydon is a cleaning service provider operating in the Croydon area. We act as the data controller in relation to the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data.
By engaging with our services, requesting a quote, or communicating with us in any way, you acknowledge that you have read and understood this Privacy Policy.
Personal data we collect
We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of data we may collect include:
Identification and contact details: name, address, property access details where relevant, and general location within the Croydon area.
Communication details: information you provide when you contact us by any means, including service requests, questions, feedback, and correspondence records.
Service information: type of property, type of cleaning service requested, frequency of service, dates and times of bookings, notes about particular service requirements or preferences.
Billing and payment information: records of payments made, invoices issued, and the method of payment used. We do not store full card details when third party payment processors are used.
Marketing preferences: your choices about receiving marketing communications from us and how you prefer to be contacted.
Technical and usage data: limited technical information that may be gathered when you visit our online channels, such as basic device and browsing details, to help us maintain and improve our services. This data is typically collected using cookies or similar technologies, where applicable and permitted by law.
How we collect personal data
We collect personal data directly from you when you:
Request a quote or information about our services.
Make a booking or enter into a service agreement with us.
Communicate with us by any method for customer support or general enquiries.
Provide feedback, testimonials or respond to surveys.
We may also receive data from third parties where this is necessary for providing our services, such as property management companies or letting agents, where they are authorised to share relevant information with us.
Lawful basis for processing
We only process your personal data when we have a lawful basis to do so. Depending on the circumstances, our lawful bases may include:
Contract: to take steps at your request before entering into a contract, and to perform a contract for cleaning services with you. For example, we need your contact and service details to provide the cleaning you have booked.
Legal obligation: to comply with applicable legal and regulatory requirements, such as tax and accounting rules, record-keeping duties and rights of data subjects.
Legitimate interests: to pursue our legitimate business interests, provided your interests and fundamental rights do not override those interests. Examples include improving our services, managing and developing our business operations, handling customer queries, and ensuring the security of our staff and property.
Consent: in certain cases, we rely on your consent, for example for specific types of marketing communications where consent is required. Where we rely on consent, you can withdraw your consent at any time.
How we use your personal data
We use your personal data to:
Provide and manage cleaning services you have requested.
Arrange and confirm bookings, including communicating with you about appointment times, access and special instructions.
Issue invoices, process payments and manage any queries or disputes relating to payments.
Respond to your questions, requests and complaints and provide customer support.
Manage our relationship with you, including notifying you about changes to our services, terms and policies.
Improve our services, operations and customer experience, including reviewing feedback and analysing service usage trends.
Send you marketing communications about our services if you have given consent or if we are otherwise permitted to do so by law, and you have not opted out.
Comply with legal obligations and cooperate with regulators or law enforcement where necessary and lawful.
Data sharing and processors
We do not sell your personal data. We may share your data with trusted third parties where necessary for the purposes described above and where we have a lawful basis. Such third parties may include:
Service providers and data processors who provide services on our behalf, such as payment processors, IT service providers, booking systems, cloud storage providers, customer relationship management tools or accountants.
Professional advisers, such as auditors, legal or financial advisers, where necessary for the operation of our business and compliance with our obligations.
Public authorities, regulators, law enforcement bodies or courts where we are required or permitted by law to do so.
All third parties who process personal data on our behalf are required to maintain appropriate security measures and to process personal data only in accordance with our written instructions and applicable data protection law.
International data transfers
Where our service providers or their servers are located outside the United Kingdom, your personal data may be transferred to and processed in other countries. In such cases, we take appropriate steps to ensure that suitable safeguards are in place to protect your data, for example by using contracts that include standard data protection clauses or by ensuring that the destination country offers an adequate level of data protection as defined by applicable law.
Data retention
We keep your personal data only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.
In general, we retain customer records for the duration of our relationship with you and for a period after the end of the relationship, where required or permitted by law. The exact retention period will depend on factors such as the nature of the data, statutory requirements and the need to maintain records for potential legal claims.
When personal data is no longer required, we will securely delete, anonymise or destroy it.
Data security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. These measures may include access controls, secure storage, restricted access to personal data, staff training and the use of industry-standard technologies to safeguard information.
While we take reasonable steps to secure your data, no system or transmission can be guaranteed to be completely secure. You are responsible for keeping any communication channels you use with us secure.
Your data protection rights
Under data protection law you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions. Your rights include:
Right of access: you can request confirmation of whether we process your personal data and obtain a copy of that data.
Right to rectification: you can ask us to correct inaccurate or incomplete personal data.
Right to erasure: you can request that we delete your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing: you can ask us to restrict our processing of your personal data in certain circumstances, such as while we verify the accuracy of the data or consider an objection you have raised.
Right to object: you can object to our processing of your personal data where we are relying on legitimate interests as the lawful basis. You also have an absolute right to object to direct marketing at any time.
Right to data portability: in certain situations, you may request that we provide your personal data to you in a structured, commonly used and machine-readable format, or that we transmit it to another controller where this is technically feasible.
Right to withdraw consent: where we rely on your consent, you can withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.
If you wish to exercise any of these rights, please contact us using the contact details provided on our main service channels. We may need to verify your identity before responding to your request.
Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the UK data protection authority, currently the Information Commissioner's Office, if you believe your data protection rights have been infringed.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal data. Any updates will be made available through our usual communication channels. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.
