Terms and Conditions for Deep Cleaning Croydon
These Terms and Conditions set out the basis on which deep cleaning services are provided by Deep Cleaning Croydon and should be read carefully before making a booking. By confirming a booking, the customer agrees to these terms in full. The purpose of this document is to explain how services are arranged, what payments are due, when cancellations may apply, how liability is limited, how waste and disposal are handled, and which law governs the agreement. These terms apply to all domestic and commercial deep cleaning Croydon bookings unless otherwise agreed in writing.
For the purposes of these terms, “we”, “us” and “our” refer to the service provider, and “you” or “the customer” refers to the person requesting the service, whether acting for themselves, a household, a landlord, a tenant, or a business. The use of the term deep cleaning services includes one-off cleans, intensive cleans, end-of-tenancy cleans, specialist surface cleaning, and any related tasks agreed in advance. Any reference to a “service” means the work set out in the booking confirmation, estimate, or service description accepted by both parties.
Booking a deep cleaning service in Croydon may be made by phone, email, online form, written message, or any other method we make available from time to time. A booking is not confirmed until we have accepted the request and, where required, received any deposit or advance payment. Estimates are based on the information supplied by the customer, including property size, number of rooms, level of dirt, access conditions, and any special instructions. If the actual condition differs materially from the information provided, we may revise the price, amend the time required, or refuse the service where it is unsafe or impractical to proceed.
The customer is responsible for providing accurate and complete details at the time of booking. This includes notifying us of any known hazards, restricted access, fragile fixtures, infestation, biohazards, excessive waste, pets, parking limitations, or other matters that may affect the work. We may ask for photographs, video, or a site visit before confirming the appointment. If the customer fails to disclose relevant information, and additional work, equipment, or time is required, further charges may apply. We may also reschedule the appointment if the original booking cannot reasonably be completed as planned.
Appointments are subject to availability and are scheduled in good faith. We will use reasonable efforts to arrive within the agreed time window, but times may vary due to traffic, previous jobs running longer than expected, weather, or other factors beyond our control. If a delay occurs, we will try to inform the customer as soon as reasonably practicable. A delay does not automatically entitle the customer to cancel unless the delay is excessive and we are unable to offer a reasonable alternative. In the event of unavoidable interruption, the parties may agree to rearrange the service date.
Payment terms will be confirmed at the time of booking and may include full payment in advance, a deposit, or payment upon completion. Unless otherwise agreed, invoices are due immediately on completion of the work. If payment is made by bank transfer, card, cash, or another approved method, the customer must ensure that funds are available and cleared. We may withhold the start of a service, or suspend work in progress, if a deposit has not been received, if payment security is declined, or if the customer has overdue balances from prior appointments.
Where a quoted price is based on an estimated duration, the final charge may vary if the property requires additional time, extra materials, specialist equipment, or work outside the original scope. Any additional costs should be communicated before they are incurred where reasonably possible. Charges may also increase if the customer requests changes after the booking has been accepted, such as adding rooms, fixtures, or tasks. Unless expressly stated, all prices are exclusive of any applicable taxes or fees required by law.
Cancellation and rescheduling requests must be made as early as possible. If the customer cancels with sufficient notice, any deposit may be retained only to cover reasonable administrative costs or non-recoverable expenses, where applicable. If the customer cancels at short notice or fails to provide access at the agreed time, a cancellation fee may apply. If our team is unable to attend due to circumstances within our control, we will normally offer a new appointment or refund any advance payment for the affected part of the service. We are not liable for indirect loss arising solely from a change of date, provided a reasonable alternative is offered.
If the customer is not present, the property must still be accessible and ready for the agreed work to begin. The customer must ensure that keys, codes, alarms, or entry instructions are provided in good time. We accept no responsibility for delays caused by incomplete access arrangements. Where a service is interrupted because the property is unavailable, unsafe, or materially different from the description supplied, we may charge for time already spent, travel costs, and any materials used.
Our cleaning teams will use reasonable care, skill, and diligence when carrying out the work. However, deep cleaning Croydon specialists cannot guarantee the removal of every stain, mark, odour, limescale deposit, water ingress effect, mould staining, paint transfer, or pre-existing defect. Some materials and surfaces may be delicate, porous, aged, or already damaged, and these may not respond to cleaning in the same way as newer or more durable finishes. Where a surface appears unstable, we may decline to treat it or may proceed only at the customer’s request and risk.
We are not responsible for loss or damage caused by factors outside our reasonable control, including but not limited to defective fittings, poor workmanship by third parties, hidden electrical or plumbing issues, manufacturing faults, pre-existing cracks, loose tiles, weakened sealants, or wear and tear. The customer should remove or secure valuables, documents, cash, jewellery, and other fragile or irreplaceable items before the appointment. Unless expressly agreed otherwise, we do not accept liability for items left in unsuitable locations, unsecured property, or personal belongings that were already damaged or improperly stored.
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to that, our total liability for any claim arising out of a booking shall be limited to the amount paid or payable for the specific service giving rise to the claim, except where a different limit is required by law. We will not be liable for loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss.
Waste regulations and disposal are an important part of our cleaning operations. Where a service creates waste, such as removed debris, disposable cloths, packaging, contaminated materials, or limited domestic waste generated during the clean, we will handle it in accordance with applicable UK waste laws and reasonable environmental practices. We will not remove hazardous waste, clinical waste, asbestos, large quantities of building rubble, or any material requiring a licensed specialist unless this has been agreed in advance and can lawfully be handled by appropriate contractors.
The customer remains responsible for ensuring that all waste requiring specific disposal routes is identified before the service begins. If we encounter material that appears hazardous, contaminated, or regulated, we may stop work in the affected area until the issue is resolved. We may also require the customer to arrange specialist removal. Any waste left behind by the customer, tenants, occupants, or third parties is outside the scope of standard cleaning unless the booking specifically includes waste clearance. We may refuse to move or dispose of items that present health, safety, or legal concerns.
The customer must also comply with any obligations relating to sorting, storage, or collection of waste on the premises. If we are asked to bag, collect, or transport waste, it must be lawful to do so and suitable for ordinary handling. We do not act as a waste carrier unless expressly stated in writing and only where the relevant legal requirements are met. The customer agrees to indemnify us against losses, penalties, claims, or costs arising from inaccurate waste descriptions or unlawful disposal instructions provided by the customer.
We may terminate or suspend the service immediately if the property becomes unsafe, abusive behaviour occurs, the customer misrepresents the condition of the premises, or payment terms are breached. In such cases, the customer may still be liable for work already completed, travel time, materials, and any unavoidable costs. If we leave the property because of a safety concern, we will provide a brief explanation where appropriate. Access to the premises, electricity, water, and basic working conditions may be required for the service to continue.
The customer is responsible for ensuring that the premises are suitable for cleaning and that any sensitive information, confidential materials, or personal data is secured before work begins. We do not search through drawers, files, devices, or private records unless this forms part of an agreed task. Where keys are held temporarily, they will be handled with reasonable care and returned as agreed. Any passcode, alarm code, or access arrangement shared with us will be used only for the purpose of completing the booking.
Complaints should be raised as soon as reasonably possible after completion of the service, and in any event within a reasonable time. We may ask for photographs, a description of the issue, and the opportunity to inspect or reattend. If a genuine shortfall in service is identified, we may offer a remedial clean or another reasonable solution at our discretion, provided the issue relates to the original scope and has not been caused by misuse, a third party, or subsequent contamination. Any remedial work is limited to the area originally treated.
These terms may be updated from time to time, and the version in force at the time of booking will normally apply to that appointment. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in effect. No waiver of any term shall be treated as a continuing waiver. A failure by us to enforce any right shall not prevent us from relying on that right later. The customer may not assign or transfer the benefit of a booking without our written agreement.
For all deep cleaning Croydon services, the agreement between the parties is governed by the laws of England and Wales. Any dispute arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. The customer acknowledges that local variations in service are normal, but legal rights and obligations are determined by the terms set out here and by applicable UK law.
By making a booking, the customer confirms that they have read, understood, and agreed to these Terms and Conditions. These terms are intended to be fair, transparent, and practical, reflecting the normal operation of a professional deep cleaning service in Croydon. They are designed to protect both parties by clearly setting out responsibilities before, during, and after the appointment. If any additional service conditions are agreed, they should be recorded in writing and will form part of the contract only to the extent stated.