Terms And Conditions

Deep Cleaning Croydon Service Terms and Conditions

These Terms and Conditions set out the basis on which Deep Cleaning Croydon provides professional cleaning services to residential and commercial customers. By booking or using any cleaning service offered by Deep Cleaning Croydon, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions and Interpretation

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual, business, or organisation that requests or receives cleaning services from Deep Cleaning Croydon.

Company means Deep Cleaning Croydon, the cleaning service provider.

Services means any cleaning or related services provided by the Company, including but not limited to deep cleaning, end of tenancy cleaning, after-builders cleaning, one-off and regular cleaning.

Premises means the property or location at which the Services are to be carried out.

Booking means a confirmed appointment for the provision of Services by the Company to the Client.

Technician means any cleaner, contractor, or representative engaged by the Company to deliver the Services.

2. Scope of Services

The Company provides professional cleaning Services within its service area and reserves the right to decline requests outside of this area. The scope of Services for each Booking will be described at the time of booking based on the information provided by the Client.

Any illustrative checklists or descriptions of cleaning tasks are provided as a general guide only. The exact tasks performed will depend on the type of service booked, the condition of the Premises, health and safety considerations, and the time allocated.

The Company may refuse to carry out particular tasks where it considers them unsafe, unsuitable, or outside the agreed scope of work, including but not limited to work at height beyond safe reach, handling of hazardous materials, or tasks that may cause damage to property or equipment.

3. Booking Process

3.1 Bookings may be made by the Client through the Company’s accepted communication channels. The Client will be asked to provide accurate details including the address of the Premises, type of property, service required, approximate size or number of rooms, and any particular requirements.

3.2 The Company will provide an estimated price or fixed quotation based on the information given. The Client acknowledges that if the information supplied is incomplete or inaccurate, the Company may adjust the quotation, modify the scope of the Services, or refuse the Booking on arrival at the Premises.

3.3 A Booking is deemed confirmed once the Company has accepted the request and provided a confirmation of the date, time, and nature of the Services. The Company may require a deposit to secure a Booking, which will be communicated to the Client before confirmation.

3.4 The Client must ensure that an authorised adult is available to grant access to the Premises at the scheduled start time. If entry cannot be gained, waiting time or a call-out fee may be charged, or the Booking may be treated as a cancellation under these Terms and Conditions.

4. Pricing, Estimates, and Changes

4.1 Prices for Services are based on the type of service, the size and condition of the Premises, and the estimated time required to complete the work. Where a fixed price is given, it is based on the information supplied by the Client and on normal access and conditions.

4.2 If, upon arrival, the Premises differ significantly from the description provided, or if the condition is substantially worse than reasonably expected, the Company may:

a) Offer to complete the work at an adjusted price, subject to the Client’s agreement, or

b) Limit the work to what can reasonably be achieved within the original budget or time frame, or

c) Cancel the Booking and apply a reasonable cancellation or call-out charge.

4.3 Any additional services requested on the day that were not included in the original Booking may be subject to additional charges and may only be carried out at the Company’s discretion and subject to technician availability.

5. Payments and Invoicing

5.1 The Client agrees to pay the charges for the Services in accordance with the prices quoted and any additional costs agreed. Prices are stated in pounds sterling and may be subject to applicable taxes as required by law.

5.2 The Company may require full or partial payment in advance, especially for first-time clients, deep cleans, large properties, or specialist services. Any such requirement will be communicated clearly before confirmation of the Booking.

5.3 Where payment is not taken in advance, payment is due on the day of service completion, unless otherwise agreed in writing. The Company reserves the right to withhold or suspend completion of Services where payment terms have not been met.

5.4 Accepted payment methods will be communicated by the Company. The Client must ensure that valid payment details are provided and that sufficient funds or credit are available.

5.5 If payment is not received by the due date, the Company reserves the right to charge reasonable late payment fees and interest in accordance with applicable law, and to recover any reasonable costs incurred in the collection of overdue amounts.

6. Cancellations, Rescheduling, and Access

6.1 The Client may cancel or reschedule a Booking by giving the minimum notice period specified by the Company. The required notice period and any applicable cancellation or rescheduling fees will be communicated at the time of booking.

6.2 If the Client cancels or reschedules within the minimum notice period, the Company may charge a cancellation fee, retain all or part of any deposit paid, or charge a call-out fee to cover administrative and scheduling costs.

6.3 If the Technician arrives at the Premises and is unable to gain access, or if the work cannot be carried out due to circumstances within the Client’s control, this will be treated as a late cancellation and may incur the same charges as set out above.

6.4 The Company reserves the right to cancel or reschedule a Booking where it is unable to provide the Services as agreed due to circumstances beyond its reasonable control, including but not limited to severe weather, illness, transport disruption, equipment failure, or emergency situations. In such cases, the Company will endeavour to provide as much notice as reasonably possible and to reschedule the Booking at a mutually convenient time.

7. Client Obligations and Preparation

7.1 The Client must ensure that the Premises are safe and accessible for the Technician to carry out the Services, including providing clear access to rooms, sufficient lighting, and running water and electricity.

7.2 The Client must remove or safely store any valuable, fragile, or easily damaged items before the start of the Services. The Company will not be responsible for damage to items left in precarious positions or not disclosed as delicate or high risk.

7.3 The Client must inform the Company at the time of booking of any relevant health and safety concerns, potential hazards, or special instructions, such as alarm systems, access instructions, restricted areas, or pets on the Premises.

7.4 Where access keys or entry codes are provided, the Client is responsible for ensuring these are valid and for notifying the Company of any changes in good time.

8. Quality of Service and Complaints

8.1 The Company aims to deliver Services with reasonable care and skill. If the Client is dissatisfied with any aspect of the work, they should contact the Company as soon as possible, and normally within a reasonable time after the service date.

8.2 The Client must allow the Company an opportunity to inspect and, where appropriate, rectify any issues. The Company may offer a re-clean of the affected areas or another reasonable remedy, at its discretion, provided that the complaint is justified and within a reasonable time frame.

8.3 Complaints raised significantly after the service date, or after subsequent occupation, refurbishment, or further work at the Premises, may be harder to assess and may not be accepted, except where required by law.

9. Liability and Limitations

9.1 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot legally be excluded or limited under UK law.

9.2 Subject to the above, the Company’s total liability for any loss or damage arising from or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the total amount paid or payable by the Client for the specific Booking in question.

9.3 The Company shall not be liable for any indirect, consequential, or purely economic losses, including loss of profits, loss of business, loss of opportunity, or loss of reputation, arising from the provision or non-provision of Services, except where such limitation is not permitted by law.

9.4 The Company shall not be responsible for pre-existing damage, fair wear and tear, deterioration that could not reasonably be prevented by cleaning, or damage resulting from defects in materials, improper installation, or age-related issues at the Premises.

9.5 The Client is responsible for ensuring that any cleaning products or methods requested by them are suitable for the relevant surfaces and materials. Where the Client insists on the use of particular products or techniques against the advice of the Company, the Company shall not be liable for any resulting damage.

10. Insurance

The Company endeavours to maintain appropriate insurance policies, including public liability cover, in connection with the provision of its Services. Details of insurance coverage may be made available on request. Insurance coverage is subject to the specific terms and conditions of the policies in place at the relevant time.

11. Waste Handling and Environmental Regulations

11.1 The Company complies with relevant UK regulations relating to the handling, transport, and disposal of waste arising from its cleaning activities, where such responsibilities fall to the Company under applicable law.

11.2 The Client remains responsible for the proper disposal of household or commercial waste that is not reasonably included within the normal scope of cleaning Services, such as large volumes of rubbish, construction debris, hazardous substances, medical or clinical waste, and controlled or regulated materials.

11.3 The Company may, at its discretion, agree to assist with the removal of certain non-hazardous waste or rubbish, subject to additional charges and compliance with waste regulations. Any such arrangements will be clearly agreed in advance with the Client.

11.4 The Company reserves the right to refuse to handle or remove any waste that it reasonably believes to be hazardous, unlawful, or unsuitable for handling by cleaning staff, including but not limited to chemicals, sharps, biological waste, or substances requiring specialist disposal.

12. Keys, Security, and Confidentiality

12.1 Where the Client provides keys, fobs, or access codes, the Company will take reasonable care to keep them secure and to use them only for the purposes of providing the Services.

12.2 The Company shall not be liable for loss or damage arising from the use of keys or access codes that were already in circulation to third parties or not properly controlled by the Client.

12.3 The Company will take reasonable steps to protect the confidentiality of the Client’s personal information and access details, in line with applicable data protection laws.

13. Health, Safety, and Conduct

13.1 The Company is committed to maintaining safe working practices and may adapt or decline tasks that present health and safety risks.

13.2 The Client must not request any Technician to undertake unsafe practices or any activity that is illegal or outside the normal scope of cleaning work.

13.3 The Company reserves the right to withdraw its staff immediately and cancel the Booking if they encounter abusive, threatening, or unsafe behaviour at the Premises. In such cases, the Company may treat the Booking as cancelled by the Client and apply relevant charges.

14. Force Majeure

The Company shall not be liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control, including but not limited to extreme weather, natural disasters, strikes, pandemics, power failures, transport disruptions, or government restrictions.

15. Changes to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time to reflect changes in its services, legal requirements, or business practices. The latest version will apply to any new Booking. Where legally required, or where changes significantly affect existing arrangements, the Company will take reasonable steps to inform affected Clients.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the provision of Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or their subject matter or formation.

17. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be treated as modified to the minimum extent necessary to make it valid, lawful, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation of Booking issued by the Company, constitute the entire agreement between the Company and the Client in relation to the Services and supersede any prior discussions, correspondence, or understandings.

By requesting, booking, or allowing the performance of any Services by Deep Cleaning Croydon, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.